Brilliant troubleshooting and you've done a commendable job to try and resolve the issue. Take care now and have a splendid week ahead. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

To simply say thanks, please click the 'Thumbs Up' button to give me a Kudos to appreciate my efforts to help. Please reach out for any issues and I'll be there to assist you. I genuinely hope the issue gets resolved without hassles and the unit works great. Please perform all the steps diligently and patiently and that could do the trick for you. please select the operating system and follow the on-screen instructions. Also update the bios and chipset drivers from this link. This tool detects the operating system and the graphics card and installs the driver automatically.įinally, if nothing works, please try links mentioned in this post by an HP expert. If this does not do the trick, please try this link: If AMD is listed then these links should do the trick for you.įor a start, please try to install the graphics card driver from recovery manager from this link: If it is intel display drivers that are listed, then this computer may not have AMD graphics card installed on it.

What option do you see in device manager for display adapter?.What is the reason for installing or updating the graphics card?.What is the exact error message that you get?.You are a valued HP customer and I take it as a privilege to share this platform with you.įor better clarity and to assist you better, I would require more information regarding this. Superb description and excellent diagnosis of the issue before posting. I reviewed the post regarding not able to find a display driver for AMD graphics card.I will be glad to assist you with this. Hi for taking an interest in the HP community. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.

Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

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